Refund policy
Last updated: June 24, 2026
Casa di Olfatto wants every order to arrive accurately and in the condition promised. Because we sell fragrance, hygiene and product integrity place natural limits on what can be returned. Please review this policy before placing an order.
Return window
We accept eligible return requests within 7 days of delivery.
Eligible returns
To be eligible for return, an item must be unused, unopened, undamaged, and in its original packaging.
Final sale
For hygiene and product-integrity reasons, opened or used fragrance products are final sale and cannot be returned. This includes:
- Full bottles
- Travel sprays
- Gift sets
- Discovery sets
- Decants and samples
Return shipping
Customers are responsible for return shipping costs, unless Casa di Olfatto made an error or the item arrived damaged or incorrect. Original shipping fees are non-refundable.
How to return by mail
Returns are accepted by mail only. To request a return authorization, contact support@casadiolfatto.com before shipping any item back.
Approved returns should be mailed to:
Casa di Olfatto Returns
400 SW 1st Ave, Unit 2304, Box 212
Fort Lauderdale, FL 33301
United States
Casa di Olfatto does not charge a restocking fee.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after your approved return is received and inspected for the refund to be processed.
How refunds are issued
Refunds are issued only after returned items are received and inspected. Once a return is approved, please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or incorrect items
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery at support@casadiolfatto.com with photographs of the item, the packaging, the shipping label, and the damage. Claims submitted after 48 hours may not be eligible.
Packages marked delivered but missing
Packages marked delivered by the carrier are not automatically refunded. We will work with you to file a claim with the carrier.
Order cancellations
You may request to cancel an order before it has been fulfilled. Cancellation is not guaranteed once an order has been packed, labeled, personalized, or handed to the carrier. Casa di Olfatto may cancel and refund an order in cases of inventory error, pricing error, suspected fraud, address issues, or suspected abuse.
Contact
Email support@casadiolfatto.com or call (954) 280-4674. Support hours are Monday–Saturday, 10 AM–7 PM ET, and Sunday, 11 AM–5 PM ET.
Casa di Olfatto is an independent retailer based in Fort Lauderdale, Florida.