Shipping policy
Last updated: [Month Day, Year]
Casa di Olfatto currently ships orders within the United States.
Order processing time
Orders are typically prepared and dispatched within 1–2 business days after the order is placed.
Processing times may be longer during holidays, high-volume periods, carrier disruptions, or inventory review.
Shipping rates
Shipping rates are calculated at checkout based on the order, destination, and available shipping methods.
Casa di Olfatto offers free U.S. shipping on qualifying orders over $50. Eligibility is calculated at checkout.
Delivery estimates
Delivery estimates are provided by the carrier at checkout or after shipment. Delivery times vary by destination and carrier service.
Carrier delivery estimates are not guaranteed unless explicitly stated by the carrier at checkout.
Order tracking
When your order ships, you will receive a confirmation email with tracking information if tracking is available for your selected shipping method.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address.
Casa di Olfatto is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete address information provided at checkout.
Lost, delayed, or marked-delivered packages
Once an order is handed to the shipping carrier, delivery is handled by the carrier.
If your package is delayed or marked delivered but not received, please contact the carrier first using your tracking number. You may also contact us and we will assist where possible.
Damaged packages
If your order arrives damaged, contact us within 3 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging and shipping box
International shipping
International shipping is not currently available unless shown as an option at checkout.
Contact
For shipping questions, contact us at:
Email:
Contact page: https://casadiolfatto.com/pages/contact